Privacy Policy

Last Updated: December 2025

At Namma Spares (powered by YantraLive), we value your trust. This Privacy Policy explains how we collect, use, and protect your personal and machine-related information when you visit or purchase from our website.

1. Information We Collect

We collect information to ensure accurate order fulfillment and compatibility of spare parts.

• Personal Identification: Name, Email Address, Phone Number, and Billing/Shipping Address.
• Machine Data: Make, Model, Serial Number, and Year of Manufacture of your equipment. (We use this solely to verify part fitment).
• Payment Information: We do not store your credit card details. All transactions are processed through secure third-party payment gateways.

2. How We Use Your Information

Your data is used for the following business purposes:

• Order Processing: To process payments, arrange shipping, and provide invoices.
• Technical Verification: To cross-check ordered parts against your machine details to prevent returns.
• Communication: To send order updates, shipping tracking, and service reminders (e.g., Breaker Health Check schedules).
• Improvement: To analyze site usage and improve our inventory based on demand.

3. Data Sharing & Third Parties

We respect your privacy and do not sell your data to marketing agencies. We share data only with essential service partners:

• Logistics Partners: Shipping companies (e.g., Blue Dart, Delhivery) to deliver your orders.
• Payment Processors: Secure gateways to handle transactions.
• Technology Partner: YantraLive, our parent technology partner, for managing inventory and digital infrastructure.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience (e.g., keeping items in your cart). You can choose to disable cookies through your browser settings, though some site features may not function properly.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage. Access to your personal data is restricted to authorized personnel only.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. You may also opt-out of marketing emails at any time by clicking the "Unsubscribe" link.